Introduction
FairTrades NZ (“FairTrades”, “we”, “us”, or “our”) is a digital platform designed to connect New Zealand homeowners with verified trade professionals. We collect only the information needed to facilitate trusted introductions between tradies and homeowners, and we use that information solely for the purpose of creating the best possible experience for both parties.
Information We Collect
When you interact with FairTrades, we may collect the following personal information:
- Email addresses for login and communication.
- Names and contact numbers for profile verification.
- Job details, location insights, and service requirements submitted in job requests.
How We Use Your Information
Your information enables us to:
- Create and manage user accounts for tradies and homeowners.
- Facilitate messages, quotes, and project coordination between platform users.
- Administer subscription management and Stripe billing notifications.
Information Sharing
FairTrades does not sell, trade, or share your personal information outside the platform. We only disclose data when required by New Zealand law or to comply with a valid legal request. Within the platform, your data is shared only as needed to deliver the services you request.
Security and Storage
We host our infrastructure on Amazon Web Services (AWS) with robust physical and digital safeguards. All sensitive information is encrypted in transit and at rest. Access to personal data is restricted to authorised FairTrades team members who require it to operate and support the platform.
Cookies
We use essential cookies to maintain secure login sessions and remember your authentication status. These cookies are not used for advertising, tracking, or any purpose beyond ensuring a seamless FairTrades experience.
Your Rights
You have the right to request access to, correction of, or deletion of your FairTrades account information at any time. Please contact us at support@fairtrades.co.nz and we will respond promptly.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, email us at support@fairtrades.co.nz.