FairTrades FAQs
Straight answers about how we keep projects fair for homeowners and tradies.
Need deeper step-by-step explanations? Browse the FairTrades Guide Hub.
Only tradies whose profile is verified and who are eligible for your job can ask questions or submit a quote. Verification status is shown on tradie profiles and alongside quotes where available.
Your name, phone number and email stay hidden on FairTrades until you accept a quote. Tradies can interact through job questions, so your contact details are only shared once you accept their quote.
Yes. Each quote includes its price and message, so you can compare the details before choosing a tradie.
Only tradies who can access your job can ask clarifying questions. Each tradie can keep one question open at a time, and jobs have a limit on unanswered questions.
No. Posting jobs and reviewing quotes is free for homeowners. We focus on a transparent marketplace so you only engage with tradies when you are confident they are the right fit.
Before you accept a quote, you can dismiss it and continue comparing other offers. If you have accepted a quote and the tradie is no longer proceeding, reopen the job from its details page so eligible tradies can quote again.
A withdrawn quote can no longer be accepted. Where available, the withdrawal reason is shown so you can decide whether to continue reviewing other quotes.
Yes. If the assigned tradie stops responding, you can reopen the job from its details page. The accepted quote is cancelled and eligible tradies can see the reopened opportunity.
It is free to join and complete your tradie profile. Once verified and eligible, the Free plan allows up to three submitted quotes in any rolling 30-day period. Pro and Business add capacity and features. FairTrades does not charge lead fees or a percentage success commission.
Jobs are shown to eligible tradies using the services and service areas in their profile. Completing these details helps FairTrades show you relevant opportunities; it does not guarantee that a job will be available.
Complete your business profile and submit the requested verification information for review. Approved verification and insurance status, where applicable, are displayed as trust signals on your profile.
Eligible paid memberships can be paused from your dashboard. Your unused access days are saved and stop counting down. New opportunity browsing and quote submissions are paused, while JobLedger and current accepted jobs remain available until completion. A pause lasts up to seven days and can be extended once for a further seven days. We email you before it ends, then your membership resumes automatically. After resuming, your membership must stay active for seven days before you can pause again. Need longer away? Support can review a longer pause case by case.
You can ask a clarifying question only on jobs you are eligible to access. You can keep one question open per job; once it is answered, you can ask another if needed. Jobs also limit the total unanswered questions.
Homeowners are not required to reply to every quote. Your quote stays active while the job is open and is no longer available if the homeowner chooses another tradie, closes the job, or you withdraw it. You can check its status in My Quotes.
If circumstances change before a quote is accepted, you can withdraw it from the job page and explain why. It can no longer be accepted. For withdrawals other than being unavailable, the job page may offer one chance to send an updated quote.
Sometimes a homeowner reopens a job because the accepted tradie is no longer proceeding. If you quoted before, the job page may invite you to send one updated quote. You can choose whether to re-quote, and no action is required if you are no longer interested.