FairTrades FAQs
Straight answers about how we keep projects fair for homeowners and tradies.
Need deeper step-by-step explanations? Browse the FairTrades Guide Hub.
Every tradie is verified before they can post questions or quote. We check trade credentials, liabilty insurance and NZBN registration if applicable, every verified tradie will then be assigned badges to visibly represent that our checks were met.
Your name, phone number and email stay hidden on FairTrades until you accept a quote. Tradies can interact through job questions, so your contact details are only shared once you accept their quote.
Yes. Each quote appears with pricing and their message related to the job, so you can compare like-for-like before assigning the to a tradie.
No. Only tradies with an active subscription can ask clarifying questions, and each tradie can send one question until you answer. Jobs also have a capped number of unanswered questions allowed, so you wont get overwhelmed
No. Posting jobs and reviewing quotes is free for homeowners. We focus on a transparent marketplace so you only engage with tradies when you are confident they are the right fit.
You can withdraw or dismiss quotes at any time, leave feedback, and allow for other tradies to quote. Tradies are encouraged to keep their availability accurate through our Fair Use guidelines.
Withdrawn quotes show the tradie’s reason and their quote can no longer be accepted. then the job reopens so other verified tradies can quote on your job.
Yes. If the assigned tradie goes silent you can reopen the job from your job page. The accepted quote is cancelled, other tradies see it as reopened, and they can send a refreshed quote without hunting for your job again.
Our plans are designed to be fair. A single upfront cost, without being locked in, our platform contains no hidden lead fees, success fees, or pay-to-be-on-top visibility. Every verified tradie sees the same live job feed baed on their trade and region so you compete on workmanship, not pay to win.
Jobs are only shown to verified tradie based on their trade category and region selection. Whether your an established tradie or just staring out as long as your qualified and verified, everyone gets a fair shot at jobs.
Complete verification by uploading certification and liabliity insurance, this will provide you with badges. These trust signals are shown on your profile which homeowners can view before deciding who's quote to accept.
Yes. Eligible plans let you pause unused days if your workload is too much or your going on holiday, you can change plans at any time. Upgrades are prorated, so you only pay the difference for the remainder of your remaining days.
An active subscription is required to post a question. You can keep one question open per job; once answered you can ask another if needed. Jobs also limit the total unanswered questions so no one overwhelms the homeowner.
Support staff track open jobs and if the homeowner has not responded to questions or quotes after a extended period of time, a friendly reminder is sent, or you may withdraw your quote if the job has stalled. Withdrawals include a message so homeowners know the reason why.
Each plan includes a fair withdrawal allowance, with exceptions when you become unavailable. You can also send a corrected quote if you withdrew to adjust scope or pricing, while keeping homeowners informed. Withdrawls due to availablity will prevent that tradie from quoting again.
If a homeowner reopens because the assigned tradie went quiet, your old quote will not block your cap. A “Reopened jobs” card on your dashboard shows these opportunities and lets you send one refreshed quote—even if you are at your plan limit.